FAQ

If you don’t find an answer to your question below, feel free to contact us on info@gingo.community.

1. Is Gingo a platform for donations, loans or both?

Gingo is a donation platform.

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2. Does Gingo perceive a percentage of the amounts donated for its own funding?

NO. Unlike most other crowdfunding platforms, Gingo does not perceive any percentage on donations. The operating costs of Gingo (community manager, adaptation of the platform) are shared between our "expert" partners.

As a matter of fact, 100% of the amounts donated for a campaign are paid to the project.

Only campaign fees related to the online payment service (1.5% of the amount raised, €0.18 per transaction via Visa/MasterCard, and 0.6% per transaction for payments via bank transfer) are charged to project leaders.

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3. Are the amounts donated refunded to the donors if the project fails to meet its fundraising goal?

NO. Donations are, by definition, unconditional and therefore, cannot be refunded. The funds raised will be paid entirely to the project, even if it has not reached its objective.

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4. Is tax deduction available for all projects? If not, is a reward system in place?

NO. Not all projects are eligible for tax deduction; those that are not eligible cannot offer the tax deduction advantage to donors. Not all projects have the means to offer rewards to donors.

However, this possibility is left at the discretion of the project leaders. For projects that offer a reward, it is important to be aware that the value of the reward cannot exceed the equivalent of 25% of the amount donated. Moreover, a project offering tax deduction cannot offer a reward as well, and vice versa.

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5. Is the online service secure?

YES. Gingo opted for the French supplier "Mango Pay", who is a reference in the crowdfunding sector. This supplier was chosen to ensure data security and transparency during the payment process.

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6. Where are the funds deposited during the campaign?

The funds flow directly from the donor's account to the funding recipient’s "E-wallet", i.e. an especially created and temporary electronic account in the name of the project. This E-wallet makes it possible to collect the funds during the campaign.  At the end of the campaign, the funds will be transferred automatically to the current account of the project, which means that Gingo at no point acts as owner or intermediary of these gifts.

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7. Is the platform operational 24/24 and 7/7?

YES. The platform will be accessible without interruption (except for occasional and limited maintenance). Any visitor will be able to access our website and consult all the pages: the partners and the campaigns (current, past and upcoming).

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8. How to submit a project to the platform?

Unlike most crowdfunding platforms, it is not possible for a project to build its own campaign directly on Gingo.

Gingo's expert partners select the projects that will be presented on Gingo, according to their selection criteria.

 The Gingo team is not involved in any project selection and will not be able to respond to requests.

Therefore, please check out the various expert partners and get in touch with the one matching your sector of activity. This expert partner can then guarantee your project and propose it to the Gingo team.

For more information, please consult our Partner and Project Conditions in which the selection criteria to be respected in order to launch your crowdgiving campaign on Gingo are laid out.

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9. What are the steps to follow in order to carry out a crowdgiving campaign on Gingo?

Phase 1: Pre-campaign

  1. Selection of an expert partner who can guarantee the project and propose it to the Gingo team.
  2. First contact and acquaintance with the Gingo team.
  3. Participation in the workshop organized by the Gingo team on the best practices of a crowdfunding campaign.
  4. Identification of donors and campaign ambassadors.
  5. Writing of the presentation text of the association and the project.
  6. Production of a video presentation of the association and the project (max 2min).

Phase 2: Campaign

  1. Online launch of the campaign (duration: +-45 days).
  2. Weekly contact with the Gingo team

Phase 3: Post-campaign

      9. Follow-up and feedback on the project and its progress (min. 4 times a year).

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10. Does Gingo perceive a percentage of the amounts donated for its own funding?

NO. Unlike most other crowdfunding platforms, Gingo does not perceive any percentage on donations. The operating costs of Gingo (community manager, adaptation of the platform) are shared between our "expert" partners.

Thus, 100% of the donations collected for a campaign are donated to the project.

Only campaign fees related to the online payment service (1.5% of the amount raised, €0.18 per transaction via Visa/MasterCard, and 0.6% per transaction for payments via bank transfer) are charged to project leaders.

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11. Are the amounts donated paid out to the project despite the fact that the fundraising objective has not been achieved?

YES. Donations are, by definition, unconditional and therefore cannot be refunded. The funds raised will be fully delivered to the project, even if it has not reached its objective.

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12. What is the role of the expert partner who is the guarantor for the project?

What is expected from the Expert Partner:

  • Select and screen projects.
  • Guarantee projects by ensuring their reliability and financial and organizational stability.
  • Support projects during their crowdgiving campaign.
  • Have a network he can call upon.
  • Act as an ambassador for the campaign to spread the message about the campaign.
  • Become a "match-giver" for the project, depending on the possibilities of each expert partner (not all of them are able to do so!) 

 

What is not expected from the Expert Partner:

  • Complete the financing requirement if the fundraising objective is not achieved. However, this is at the discretion of each expert partner who can determine with the project a limit for the complement of the contribution.
  • Write the campaign and make the video presentation of the project.
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13. What is match-giving ?

When a donation is made, some expert partners apply "match-giving" to the project they are responsible for. If that is the case, they will double each euro collected. 1 € becomes 2 €. This possibility is left at the discretion of each expert partner.

If the donation is eligible for tax deduction, the actual cost of a donation is reduced by 45%; in that case, a euro donated actually costs the donor only €0.55  (* starting from €40) and provides a significant multiplier effect.

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14. Are there minimum and maximum limits to fundraising?

NO. There is no real restriction. Depending on the project, we believe that these amounts could range from €5,000 up to €50,000 for the most ambitious of them, but that is merely an indication.

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